Refund Policy
At ClearBrooklane, we prioritize your satisfaction with our food and service. We acknowledge that sometimes things might not go as planned, and we're here to help with our refund policy. This policy applies to all purchases made online through our website, clearbrooklane.site, or at our physical location at 21 Borovaya Street, Moscow, Russia.
Order Cancellation
If you need to cancel your order, you may do so within 15 minutes of placing it without any penalty. Contact us immediately at +7 495 123-45-67 to cancel an order. If the preparation of your order has begun, we might not be able to cancel it. In such cases, refunds will not be provided as resources have already been committed to the order.
Incorrect or Unsatisfactory Orders
In the event that you receive an order that is incorrect or does not meet our standards of quality, please contact us within 2 hours of your purchase. We will need a detailed explanation and, if possible, photographic evidence to process a refund or replacement. Refunds will be issued at our discretion, based on the circumstances of the incident.
Refund Process
Eligible refunds will be processed back to the original payment method within 7-10 business days. If a cash refund is applicable, it must be collected from our location at 21 Borovaya Street, Moscow, Russia. We will confirm with you the details of the refund process once we approve the claim.
Non-Refundable Items
Please note that certain items are non-refundable, including:
- Gift cards
- Custom orders made to your specific requirements
- Any item not in its original condition, is damaged, or has parts missing for reasons not due to our error
Exchanges
We only replace items if they are defective or damaged. In such cases, please contact us at +7 495 123-45-67 to arrange an exchange. This must be done within 2 hours from the time of purchase for us to assess and resolve the situation appropriately.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at +7 495 123-45-67.
Additional Questions
If you have any doubts or questions regarding our refund policy, please contact us at +7 495 123-45-67. We value your business and are committed to ensuring that your experience with ClearBrooklane is positive.
This policy is subject to change without notice and was last updated on January 1, 2023. Your satisfaction is imperative to us, and we will always strive to resolve any issues with your order in a fair and responsible manner.